Return, Replacement & Refund Policy

This policy applies to products purchased through mechhevan.com or directly from Mech Hevan. It is intended to make our process clear and does not limit any right or remedy available to you under the laws of Nepal.

Please keep your order confirmation, bill, or receipt. We may ask for it to verify your purchase and process your request.

If you are dissatisfied with a product, contact us within 7 days of delivery. Present your bill, receipt, or order number and return the product unused, unaltered, complete, and in its original condition with its accessories and packaging.

Subject to inspection, product availability, and applicable law, you may request a replacement of equal value or a refund. If an equal replacement is unavailable, we will discuss the available refund or alternative options with you.

An unopened product with its original seal intact may be returned or exchanged within 15 days of purchase or delivery, together with proof of purchase.

Once a seal has been broken, a change-of-mind return may not be available where the law permits an exclusion. This is particularly important for hygiene-sensitive products such as in-ear monitors, ear tips, and headphones. A broken seal does not remove your rights if the product is faulty, damaged, incorrect, or materially different from its listing.

Contact us promptly if your order arrives damaged, is the wrong item, appears faulty, or is materially different from its confirmed listing. Keep the product, packaging, and accessories, and provide your order number plus clear photos or video where helpful.

After verification, we will provide an appropriate repair, replacement, or refund. Mech Hevan will cover reasonable return and redispatch costs when we confirm that the item was incorrect, damaged on arrival, faulty, or not as described.

Pre-owned products may have wear, cosmetic marks, or missing original packaging disclosed in the listing. Disclosed condition is not treated as a defect. If the product has a material fault or condition difference that was not disclosed, contact us so we can inspect it and provide an appropriate remedy.

Subject to applicable law, we may decline a change-of-mind return if the product has been used, altered, damaged after delivery, or returned with missing parts; if a hygiene-sensitive or sealed product has been opened; or if the product was specially sourced or customised under terms clearly accepted before ordering.

These exclusions do not apply where a product is faulty, damaged, incorrect, materially not as described, or where the law otherwise requires a return or remedy.

1. Email themechhevan@gmail.com with your order number, the product name, and the reason for the request.
2. Include photos or video if the item is damaged, incorrect, faulty, or not as described.
3. Wait for return instructions before sending the item. Pack it securely with all included accessories and parts.

For a change-of-mind return, you are responsible for return delivery costs unless applicable law requires otherwise.

We inspect returned products within a reasonable period after receiving them. Approved refunds are processed promptly to the original payment method where feasible, or to a verified bank account or wallet agreed with you. Your bank or payment provider may require additional processing time.

Original delivery charges will be refunded when the return results from our error, a confirmed product problem, or when required by law. Otherwise, delivery fees may be non-refundable.

Contact us as soon as possible if you need to cancel an order. We can usually cancel an order before dispatch. Specially sourced or customised orders may be subject to supplier costs or advance-payment terms that were clearly accepted before confirmation, without limiting any mandatory consumer rights.

For a return, replacement, refund, cancellation, or question about this policy, email themechhevan@gmail.com.